AI-Native Housing Repairs Platform
Replacing manual contact centre and planning operations for UK local authorities and housing associations
Request a Discovery MeetingUK housing repairs contact centres are broken. Legacy systems, manual triaging, and phone-based workflows demand £2M+ annual payrolls with 15-25% staff turnover. Residents wait on hold, jobs are misclassified, and councils bleed budget on inefficiency. Out-of-hours services double the cost while emergency protocols remain manual and error-prone.
Handles calls, WhatsApp, and webchat in any language. Natural conversation, instant responses, 24/7 availability. Residents get help immediately, not after 20 minutes on hold.
Classifies repairs to correct trade, priority, and system with 97%+ accuracy. No more plumbers sent to electrical jobs. No more emergency upgrades for routine calls.
Eliminates separate out-of-hours teams. Emergency human approval built in for critical decisions. Full coverage without doubling your workforce.
Hard-coded keyword detection (damp, mould, water ingress). Mandatory human confirmation before closure. Full audit trail for every decision. Legal compliance built into the system, not bolted on.
We document your processes, scope integrations, write the technical spec, and build your business case. You get a clear roadmap before committing to implementation.
Parallel running against your baseline. Milestone-gated progress. Exit anytime if it doesn't deliver. You keep control while we prove the results.
AI handles 80%+ of contacts. Natural attrition workforce transition — no redundancies required. Your team shifts to oversight and complex cases while the system handles the routine.
Resolv's founder spent years inside a London borough housing repairs environment — not as a consultant or software vendor, but doing the actual work. Every feature in this platform addresses a real pain point observed on the ground: the misclassified jobs, the out-of-hours chaos, the Awaab's Law compliance gaps, the endless phone queues.